RETURN POLICY

Last Updated: February 2023

This Refund Policy (Policy) applies to the purchases of Goods/ Products purchased from Wahl New Zealand (NZBN 9429039897305) (Wahl/ We/ we/ us/ Our/ our) via the Website located at www.nz.wahl.co (Website).

1. (a)            We offer refunds, repairs and replacements in accordance with the Fair Trading Act 1986 (FTA) and Consumer Guarantees Act 1993 (CGA) (collectively: New Zealand Consumer Law) and on the terms set out in this Refund Policy (this Policy).

    

   (b)            Any benefits set out in this Policy may apply in addition to consumer's rights under the Fair Trading Act 1986 and Consumer Guarantees Act 1993.

    

   (c)            Before making a purchase, please read this Policy so that you can understand your rights and what You can expect from us if You are not satisfied with your order.

1. (a)            The CGA provides a set of consumer guarantees that protect consumers when they buy Products and services.

   (b)            Under the CGA, if our Goods fail to comply with consumer guarantees, You may 

   (i)            When failure can be remedied

    

   A.    require us to remedy the failure within A Reasonable Time;

    

   (ii)           When failure cannot be remedied

    

   B.    obtain from us damages in compensation for any reduction in value of our Goods below the price paid or payable by You for the Goods; and

   C.   obtain from us damages for any loss or damage to You resulting from the failure (other than loss or damage through reduction in value of the Goods) which was reasonably foreseeable as liable to result from the failure.

    

   (c)            Under the CGA, You may lose the right to reject our Goods if

    

   (i)           the right is not exercised within A Reasonable Time, namely, a period from the time of supply of the Goods in which it would be reasonable to expect the defect to become apparent having regard to,

   A.    the type of Goods;

   B.    the use to which a consumer is likely to put them;

   C.   the length of time for which it is reasonable for them to be used; and

   D.   the amount of use to which it is reasonable for them to be put before the defect becomes apparent; or

   (i)           Our Goods have been disposed of by You, or have been lost or destroyed while in the possession of a person other than Wahl or an agent of Wahl; or

   (ii)          Our Goods were damaged after delivery to You for reasons not related to their state or condition at the time of supply; or

   (iii)        Our Goods have been attached to or incorporated in any real or personal property and they cannot be detached or isolated without damaging them.

   (b)            Under the CGA, You may reject our Goods by 

    

   (i)        notifying Wahl of the decision to reject the Goods and of the ground(s) for rejection; and

    

   (ii)       returning the rejected Goods to Wahl; or

    

   (iii)      cancelling the purchase; or

    

   (vi)      choosing to have a refund of any cash of the money paid or the value of any other consideration provided, or both (if applicable); or

    

   (v)       having Goods of the same type and of similar value to replace the rejected Goods, where such Goods are reasonably available to Wahl as part of our stock.

    

   (c)            We offer refunds, repairs, and replacements in accordance with the New Zealand Consumer Law.

    

    

   (d)            If the New Zealand Consumer Law applies, then we cannot avoid the consumer guarantees that it provides. If there is an inconsistency between this Policy and the New Zealand Consumer Law, the New Zealand Consumer Law will prevail.

    

   (e)            Further information about the New Zealand Consumer Law and these Consumer Guarantees is available from the website of the Commerce Commission New Zealand.

1.  In the event that You receive the products or services you have purchased, as stated, however that You simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:

   1.  You notify us within seven (7) days of receipt.

   2.  In the case of services, the services have not already been performed.

   3.  The following conditions are satisfied:

      1.  You provide Wahl with proof of payment;

      2.  Product is unused and in original condition;

      3.  You acknowledge that the goods will be returned to us at your own cost and within 30 days of product purchase;

      4.  Any hygiene seals are intact

      5.  If product is part of a combination/bundle, all products are sent back and not broken down into individual items.

      6.  Refund will be issue upon product being returned and assessed at desired location.

1.   In the event that the Goods/ Products You ordered has been damaged during delivery:

   1.  Please contact us as soon as possible.

   2.  Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which You received with the damaged product.

2.   We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that You have contacted us within seven (7) days from the date of receiving the product.

(a)            Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a Product or service purchased by You if:

(i)           any supplied Goods that have been damaged by accident or on purpose or a natural disaster or other cause, independent of human control, occurs after the Goods have left your control; or

(ii)          any supplied Goods that have been subjected to misuse, fail to follow instructions, and cause damage

(iii)        You knew or were made aware of the problem(s) with the Goods or services before you purchased it.

(iv)        You asked for a service to be done in a certain manner, or you asked for alterations to a Product, against our advice, or you were unclear about what you wanted.

(v)         Any other exceptions that apply under the New Zealand Consumer Law.

(a)            In the event that a Product You have purchased fails to meet one or more consumer guarantees under the New Zealand Consumer Law, we will bear any cost of shipping the said Product (Returned Product) back to us, as well as any cost of shipping any replacement Product to you.

(b)            If the Returned Product can easily be shipped or returned, then You are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the New Zealand Consumer Law) then we will reimburse You for the reasonable postage, shipping or transportation costs for the Returned Product.

(c)            If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by You, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the New Zealand Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

(d)            In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the New Zealand Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

We aim to process any requests for repairs, replacements or refunds within seven (7) of receipt.

1.  You can contact us using the contact email provided at the end of this Refund Policy to discuss a return using the information.
2.  Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
3.  To be eligible for a refund, repair or replacement, you must provide proof of purchase.
4.  You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us via email at contactus@wahl.co.nz